Privacy Policy

Last Updated: 20 May, 2026

At Grassfed Provisions, your privacy matters to us.

This Privacy Policy explains how Grassfed Provisions (“Grassfed Provisions,” “we,” “our,” or “us”) collects, uses, stores, discloses, and protects your personal information when you visit our website, place an order, contact us, subscribe to marketing, or interact with our services.

This Privacy Policy applies to our website:

https://grassfedprovisions.com.au/

By using our website or providing personal information to us, you agree to the handling of your personal information as described in this Privacy Policy.

This Privacy Policy is designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable. The OAIC explains that the Australian Privacy Principles govern standards, rights, and obligations around the collection, use, and disclosure of personal information for organisations covered by the Privacy Act.

1. About Grassfed Provisions

Grassfed Provisions is an Australian-based ecommerce brand selling grass-fed tallow balm and related products to customers in Australia.

Business Name: Grassfed Provisions
Website: https://grassfedprovisions.com.au/
Email: info@grassfedprovisions.com
ABN: 83 212 162 202

2. Personal Information We Collect

We may collect personal information from you when you:

  • Visit our website;
  • Place an order;
  • Create an account;
  • Subscribe to our email or SMS marketing;
  • Contact customer support;
  • Submit a review, testimonial, photo, or video;
  • Enter a promotion, giveaway, or survey;
  • Interact with our ads, emails, website, or social media.

The personal information we collect may include:

  • Name;
  • Email address;
  • Phone number;
  • Billing address;
  • Shipping address;
  • Order details;
  • Payment-related information;
  • Customer account details;
  • Communication history;
  • Product preferences;
  • Review or testimonial content;
  • Photos, videos, or other content you submit;
  • IP address;
  • Device information;
  • Browser type;
  • Website usage data;
  • Marketing preferences;
  • Cookie and tracking data.

We only aim to collect personal information that is reasonably necessary for our business activities, such as processing orders, delivering products, providing support, improving our website, and communicating with customers.

3. Payment Information

When you place an order, your payment may be processed by third-party payment providers such as Shopify Payments, PayPal, Afterpay, Klarna, Stripe, or other providers available at checkout.

We do not directly store your full credit card details.

Payment providers may collect and process your payment information in accordance with their own privacy policies and terms.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Enter your details at checkout;
  • Create an account;
  • Sign up for email or SMS marketing;
  • Contact us by email, form, chat, or social media;
  • Submit a review or testimonial;
  • Use our website.

We may also collect information automatically through cookies, pixels, analytics tools, advertising platforms, and similar technologies.

This may include information about your device, browsing activity, pages viewed, products clicked, checkout behaviour, and interactions with our ads or emails.

5. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders;
  • Send order confirmations and shipping updates;
  • Provide customer support;
  • Respond to enquiries, refund requests, and complaints;
  • Manage your customer account;
  • Process payments and prevent fraud;
  • Deliver products to your shipping address;
  • Improve our website, products, and customer experience;
  • Personalise your shopping experience;
  • Send marketing emails or SMS messages where permitted;
  • Run promotions, offers, giveaways, or surveys;
  • Request or display reviews and testimonials;
  • Analyse website traffic and performance;
  • Measure and improve advertising campaigns;
  • Comply with legal obligations;
  • Protect our rights, property, customers, and business.

6. Email And SMS Marketing

Where you have provided consent, subscribed to our list, or where permitted by law, we may send you marketing communications by email or SMS.

These may include:

  • Product updates;
  • Special offers;
  • Discounts;
  • Cart reminders;
  • Educational content;
  • Review requests;
  • Promotional campaigns.

You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails.

You can opt out of SMS marketing by following the opt-out instructions in the message, such as replying “STOP” where available.

The ACMA states that commercial electronic messages in Australia must include a clear unsubscribe option, and unsubscribe requests must be honoured.

Transactional messages related to your order, account, delivery, payment, or customer support may still be sent where necessary.

7. Cookies And Tracking Technologies

We use cookies and similar tracking technologies to operate our website, improve user experience, analyse website performance, and support advertising.

Cookies may help us:

  • Remember items in your cart;
  • Keep you logged into your account;
  • Understand how visitors use our website;
  • Measure marketing performance;
  • Show relevant ads;
  • Improve website speed and functionality;
  • Prevent fraud and improve security.

We may use tools such as:

  • Shopify analytics;
  • Google Analytics;
  • Google Ads;
  • Meta/Facebook Pixel;
  • TikTok Pixel;
  • Klaviyo;
  • Email and SMS marketing platforms;
  • Review platforms;
  • Heatmap or website analytics tools;
  • Other ecommerce, analytics, or advertising tools.

Add or remove tools here based on what Grassfed Provisions actually uses: [Insert Tracking/Marketing Tools]

You can control or disable cookies through your browser settings. However, disabling cookies may affect how our website functions.

8. Disclosure Of Personal Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

This may include:

  • Ecommerce platforms, such as Shopify;
  • Payment processors;
  • Shipping and courier providers;
  • Email and SMS marketing providers;
  • Customer support platforms;
  • Analytics providers;
  • Advertising platforms;
  • Review platforms;
  • Fraud prevention providers;
  • IT, hosting, and website service providers;
  • Professional advisers, such as accountants, lawyers, or consultants;
  • Government, regulatory, or law enforcement bodies where required by law.

We do not sell your personal information to third parties.

9. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

For example, ecommerce platforms, payment processors, analytics tools, advertising platforms, email marketing platforms, or cloud service providers may use servers located overseas.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure your information is handled securely and consistently with applicable privacy obligations.

10. User Reviews, Testimonials And Content

If you submit a review, testimonial, photo, video, comment, or other content to Grassfed Provisions, we may use that content for marketing and promotional purposes.

This may include displaying it on:

  • Our website;
  • Product pages;
  • Emails;
  • Ads;
  • Social media;
  • Other marketing materials.

We may display your first name, initial, location, review content, photo, video, or other information you submit, depending on the content provided and the platform used.

Do not submit content you do not want us to use publicly.

11. How We Store And Protect Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

  • Using secure ecommerce and payment platforms;
  • Restricting access to customer information;
  • Using password-protected systems;
  • Working with reputable third-party service providers;
  • Monitoring for suspicious activity;
  • Using secure data transmission where available.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of your personal information.

12. How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example, we may retain order records, customer support records, payment records, and tax-related information for legal, accounting, fraud prevention, and business purposes.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

13. Accessing Or Correcting Your Personal Information

You may request access to the personal information we hold about you.

You may also ask us to correct information that is inaccurate, incomplete, or out of date.

To make a request, contact us at:

info@grassfedprovisions.com

We may need to verify your identity before responding to your request.

In some cases, we may refuse access or correction where permitted by law. If we refuse, we will explain why where reasonable and legally permitted.

14. Complaints

If you believe we have breached this Privacy Policy or mishandled your personal information, please contact us first so we can try to resolve the issue.

Contact us at:

info@grassfedprovisions.com

Please include your name, contact details, and a clear description of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). The OAIC states that a privacy policy explains in simple language how an organisation handles personal information.

15. Children’s Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 without appropriate consent.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policies of any third-party websites or services you use.

17. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after any changes are posted means you accept the updated Privacy Policy.

18. Contact Us

For questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us at:

Grassfed Provisions
Email: info@grassfedprovisions.com
ABN: 83 212 162 202
Website: https://grassfedprovisions.com.au/