Refund & Return Policy
Last Updated: May 20, 2026
At Grassfed Provisions, we stand behind the quality of our grass-fed tallow balm. We want you to feel confident when trying our products, which is why we offer a 60-Day Money Back Guarantee on eligible orders placed directly through our official website.
This Refund Policy applies to purchases made from:
Website: https://grassfedprovisions.com.au/
Email: info@grassfedprovisions.com
Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
1. Our 60-Day Money Back Guarantee
Our 60-Day Money Back Guarantee applies to eligible orders placed directly on grassfedprovisions.com.au.
If you have genuinely tried our grass-fed tallow balm and are not satisfied with your experience, you may contact us within 60 days of your purchase date to request a refund.
To request a refund, please email us at:
Please include:
- Your full name;
- Your order number;
- The email address used to place the order;
- A short explanation of why you are requesting a refund.
This guarantee is intended for customers who have genuinely tried the product. It is not intended for unused change-of-mind requests, bulk refund requests, or misuse of the guarantee.
2. Guarantee Limits
Our 60-Day Money Back Guarantee is limited to one jar per customer and household.
If you purchased multiple jars, multiple quantities of the same product, or a bundle, only one jar is eligible for a refund under the 60-Day Money Back Guarantee.
For example, if you purchased a bundle containing three jars, you may be eligible for a refund on one jar only.
Only one refund under the 60-Day Money Back Guarantee is permitted per customer and household.
Refunds under this guarantee are calculated based on the price paid for the eligible jar, after discounts have been applied. Shipping fees, express shipping fees, priority processing fees, and other delivery-related costs are not refundable unless required by law.
3. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, or other remedy if a product:
- Is faulty or defective;
- Is unsafe;
- Does not match its description;
- Does not match a sample or demonstration model;
- Is not fit for its usual purpose;
- Is not fit for a purpose you made known to us before purchase;
- Does not meet a consumer guarantee under Australian Consumer Law.
If there is a major failure, you may be entitled to reject the product and choose a refund or replacement, or keep the product and receive compensation for the reduction in value.
If there is a minor failure, we may choose to provide a replacement, refund, or other remedy permitted by law.
This Refund Policy does not limit any rights you have under Australian Consumer Law.
4. Change Of Mind Returns
We are not required to provide a refund or exchange if you simply change your mind, order the wrong item, find a product cheaper elsewhere, or decide you no longer want the product.
However, our 60-Day Money Back Guarantee may apply if you have genuinely tried the product and are not satisfied, subject to the limits in this policy.
Unused and unopened change-of-mind returns may be accepted at our discretion. If approved, the product must be:
- Unused;
- Unopened;
- In its original packaging;
- In resaleable condition;
- Returned within the timeframe we provide.
Return shipping costs for change-of-mind returns are the customer’s responsibility unless we agree otherwise or unless required by law.
5. Returns And Product Safety
Due to the nature of our product as a personal-use skincare balm, we may be unable to accept physical returns of opened or used jars once they have left our facility.
This is because we cannot guarantee the hygiene, safety, storage conditions, or integrity of returned skincare products.
If your refund request is approved under our 60-Day Money Back Guarantee, you may not need to send the product back unless we specifically ask you to.
If we request a return, we will provide instructions by email.
6. Damaged, Faulty, Incorrect, Or Missing Items
If your order arrives damaged, faulty, incorrect, or incomplete, please contact us as soon as possible at:
Please include:
- Your full name;
- Your order number;
- A description of the issue;
- Clear photos of the product, packaging, and shipping label where relevant.
If your product is damaged, faulty, incorrect, or missing, we will review the issue and provide an appropriate remedy where required under Australian Consumer Law.
This may include a replacement, refund, or other suitable solution depending on the circumstances.
7. Promotional, Free, Or Bonus Items
Free, promotional, bonus, or complimentary items included with an order are not eligible for separate refunds or exchanges unless required by law.
This includes items included as part of:
- Buy-one-get-one offers;
- Bundle bonuses;
- Free gifts with purchase;
- Complimentary samples;
- Limited-time promotions.
If a refund is approved for an order that included a free or promotional item, we may deduct the value of the free or promotional item from the refund amount if the conditions of the promotion are no longer met, unless prohibited by law.
8. Exchanges
If you would prefer an exchange or replacement instead of a refund, please contact us at:
Where approved, we may offer one replacement jar per customer and household.
You must choose between a refund or a replacement under the 30-Day Money Back Guarantee. Only one remedy is available under the guarantee, unless otherwise required by Australian Consumer Law.
9. Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Refunds usually take 5–10 business days to appear in your account after being processed, depending on your bank, card provider, or payment provider.
We are not responsible for delays caused by banks, card issuers, or third-party payment providers.
If the original payment method is unavailable, we may request additional information to process the refund where permitted by law.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee that an order can be cancelled once it has been processed, packed, or shipped.
If your order has already shipped, you may need to wait until it arrives and then contact us about your options.
11. Subscriptions
If we offer subscription products, your subscription will automatically renew at the frequency selected at checkout until cancelled.
By purchasing a subscription, you authorise Grassfed Provisions or our payment provider to charge your selected payment method for recurring orders.
You are responsible for managing, updating, pausing, or cancelling your subscription before your next billing date.
If a subscription order has already been processed before cancellation, the order may still be fulfilled and may not be eligible for a refund unless required by Australian Consumer Law or approved under our 60-Day Money Back Guarantee.
Subscription cancellation instructions will be available through your customer account, subscription portal, or by contacting us at:
12. Third-Party Orders
Grassfed Provisions does not currently sell on Amazon or through international third-party marketplaces.
Our 60-Day Money Back Guarantee only applies to eligible orders placed directly through:
https://grassfedprovisions.com.au/
If Grassfed Provisions products are purchased from an unauthorised third party, reseller, marketplace, or any website other than our official website, those purchases are not eligible for refunds, exchanges, replacements, or the 60-Day Money Back Guarantee through us, unless required by law.
13. International Orders
Grassfed Provisions currently sells to customers in Australia only.
We do not currently sell internationally.
Orders shipped outside Australia are not supported by this Refund Policy unless we have expressly agreed in writing or unless required by applicable law.
14. Chargebacks And Payment Disputes
If you believe you are entitled to a refund, please contact us first at:
We will do our best to resolve the issue fairly and promptly.
Filing a chargeback or payment dispute before contacting us may delay the resolution process.
We reserve the right to provide relevant order, shipping, communication, and policy information to banks, card providers, payment processors, or dispute resolution providers where necessary to respond to a chargeback or payment dispute.
15. How To Contact Us
For refund requests, damaged order claims, or questions about this Refund Policy, please contact us at:
Grassfed Provisions
Email: info@grassfedprovisions.com