Terms of Service

Last Updated: May 20, 2026

The following Terms of Service are entered into by and between you and Grassfed Provisions (“Grassfed Provisions,” “we,” “our,” or “us”).

These Terms of Service, together with any documents expressly incorporated by reference, including our Privacy Policy, Refund Policy, and Shipping Policy, govern your access to and use of our website, online store, products, content, and related services.

Please read these Terms carefully before using our website or purchasing from us. By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use our website or services.

Nothing in these Terms excludes, restricts, or modifies any rights or guarantees you may have under the Australian Consumer Law or any other applicable law that cannot legally be excluded. Under Australian Consumer Law, products sold to consumers come with consumer guarantees, and customers may be entitled to a repair, replacement, refund, or other remedy where those guarantees are not met.

1. About Grassfed Provisions

Grassfed Provisions is an Australian-based brand that sells products to customers in Australia.

Our website allows customers to browse products, place orders, create accounts, subscribe to marketing communications, and access related services.

Business Name: Grassfed Provisions
Website: https://grassfedprovisions.com.au/
Email: info@grassfedprovisions.com
ABN: 83 212 162 202

2. Eligibility

By using our website or purchasing from us, you represent and warrant that:

  • You are legally capable of entering into a binding agreement;
  • You are using the website for lawful purposes only;
  • Any information you provide to us is accurate, complete, and up to date;
  • You are authorised to use the payment method provided at checkout;
  • Your use of our website does not breach any applicable law or regulation.

Our website and services are not intended for use by anyone under the age of 16 without the consent and supervision of a parent or legal guardian.

3. Changes To These Terms

We reserve the right to update, modify, or replace these Terms at any time.

If we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes are posted means you accept the updated Terms.

You should review these Terms regularly to ensure you understand the terms that apply when you use our website or purchase from us.

4. Use Of Our Website And Services

Grassfed Provisions provides an online store that allows users to browse and purchase our products.

You agree not to use our website or services for any unlawful, harmful, fraudulent, abusive, or unauthorised purpose.

You must not:

  • Interfere with the security or functionality of the website;
  • Attempt to gain unauthorised access to our systems, accounts, or data;
  • Use bots, scraping tools, data mining, or similar automated methods without our written permission;
  • Upload or transmit viruses, malware, or harmful code;
  • Copy, reproduce, sell, resell, or exploit any part of the website without our permission;
  • Misrepresent your identity or impersonate another person;
  • Use the website in a way that could damage Grassfed Provisions, our customers, or our service providers.

We may suspend, restrict, or terminate your access to our website if we reasonably believe you have breached these Terms or used our website in an improper way.

5. Account Registration And Security

You may be required to create an account to access certain features of our website.

When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account.

You agree to notify us immediately if you suspect unauthorised access to your account or any security breach.

We are not responsible for loss or damage caused by your failure to keep your account information secure.

6. Product Information

We do our best to ensure that product descriptions, images, prices, ingredients, quantities, availability, and other information on our website are accurate and up to date.

However, product images, packaging, colours, sizing, appearance, and other details may vary slightly from what appears on your screen due to photography, display settings, supplier changes, natural variation, or product updates.

We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without notice.

7. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance.

We may refuse, cancel, or limit an order where:

  • A product is unavailable;
  • There is an error in price, description, or availability;
  • Your payment is declined or reversed;
  • Your shipping details are incomplete or incorrect;
  • We suspect fraud, unauthorised activity, resale activity, or misuse of a promotion;
  • We are unable to fulfil the order for any reason.

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.

8. Pricing, Taxes And Payment

All prices on our website are shown in Australian Dollars (AUD) unless stated otherwise.

Prices may include GST where applicable. Any applicable taxes, shipping fees, or additional costs will be shown at checkout before you complete your purchase.

We reserve the right to update pricing, promotions, discounts, bundles, and product availability at any time.

Payment must be received in full before your order is processed and shipped.

Payment processing may be provided by third-party payment providers, including Shopify Payments, PayPal, Afterpay, Klarna, Stripe, or other providers made available at checkout.

By placing an order, you agree to comply with the terms and conditions of the applicable payment provider.

9. Shipping And Delivery

We currently ship to customers within Australia.

Shipping options, costs, and estimated delivery times will be shown at checkout where available.

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier delays, public holidays, weather events, supply issues, high-volume periods, incorrect addresses, or other circumstances outside our control.

You are responsible for providing accurate and complete delivery information at checkout.

If your order is returned to us due to an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, we may require you to pay additional shipping fees before the order is resent.

Shipping Policy

10. Risk And Title

Risk in the products passes to you once your order has been delivered to the delivery address provided at checkout.

Title to the products passes to you once full payment has been received.

If your order is marked as delivered but you have not received it, please contact us as soon as possible so we can assist with a courier investigation. We do not control courier delivery decisions, but we will help where reasonably possible.

11. Returns, Refunds And Australian Consumer Law

Nothing in these Terms excludes, limits, or modifies your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund, or other remedy if a product:

  • Is faulty or defective;
  • Is unsafe;
  • Does not match its description;
  • Does not match any sample or demonstration model;
  • Is not fit for its disclosed or usual purpose;
  • Does not meet a consumer guarantee under Australian Consumer Law.

Where there is a major failure, you may be entitled to reject the goods and choose a refund or replacement, or keep the goods and receive compensation for the reduction in value.

Where there is a minor failure, we may choose to provide a repair, replacement, refund, or other remedy permitted by law.

To request help with a faulty, damaged, incorrect, or missing item, please contact us at:

Email: info@grassfedprovisions.com

Please include:

  • Your order number;
  • Your full name;
  • A short description of the issue;
  • Clear photos of the product, packaging, and shipping label where relevant.

Refund & Return Policy

12. Change Of Mind Returns

We are not required to provide a refund or exchange if you simply change your mind, order the wrong product, find the product cheaper elsewhere, or decide you no longer want the product.

However, we may choose to accept change-of-mind returns at our discretion.

If we accept a change-of-mind return, the product must be:

  • Unused;
  • Unopened;
  • In its original packaging;
  • In resaleable condition;
  • Returned within the timeframe we provide.

Return shipping costs for change-of-mind returns are the customer’s responsibility unless we agree otherwise.

This section does not affect your rights under Australian Consumer Law.

13. Damaged, Incorrect Or Missing Orders

If your order arrives damaged, incorrect, or incomplete, please contact us within a reasonable time after receiving your order.

We may request photos or other evidence to assess the issue.

Where required under Australian Consumer Law, we will provide an appropriate remedy.

14. Product Use, Storage And Suitability

You agree to use our products only as directed and for their intended purpose.

You are responsible for reading all product labels, instructions, warnings, storage directions, usage directions, and ingredient information before using any product.

Grassfed Provisions is not responsible for issues caused by:

  • Misuse;
  • Improper storage;
  • Failure to follow instructions;
  • Allergies or sensitivities;
  • Use after the product has expired;
  • Damage caused after delivery;
  • Use of the product for an unintended purpose.

15. Health, Nutrition And General Information

Any information provided on our website, product pages, packaging, emails, advertisements, blogs, social media, or other materials is general information only.

It is not medical, nutritional, dietary, therapeutic, or professional advice.

You should not rely on our content as a substitute for advice from a qualified healthcare professional, nutritionist, dietitian, or other qualified adviser.

If you have allergies, sensitivities, dietary restrictions, medical conditions, are pregnant, breastfeeding, taking medication, or have concerns about whether a product is suitable for you, you should seek professional advice before purchasing or using the product.

16. Allergies And Ingredients

Some products may contain or come into contact with allergens.

While we aim to provide accurate ingredient and product information, you are responsible for reviewing all labels, ingredients, warnings, and usage instructions before consuming or using any product.

If you experience an adverse reaction, stop using the product and seek medical advice where appropriate.

17. Subscriptions

If we offer subscription products, your subscription will continue until cancelled in accordance with the subscription terms shown at checkout, in your account portal, or in the relevant subscription policy.

By purchasing a subscription, you authorise us or our payment provider to charge your selected payment method on a recurring basis.

You are responsible for managing, updating, pausing, or cancelling your subscription before the next billing date.

Unless required by law or stated otherwise, we are not required to refund subscription orders that have already been processed before cancellation.

This section does not affect your rights under Australian Consumer Law.

18. Promotions, Discounts And Offers

We may offer promotions, discounts, bundles, free gifts, referral offers, or limited-time deals from time to time.

Promotions may be subject to additional conditions, including expiry dates, product exclusions, minimum spend requirements, usage limits, or customer eligibility requirements.

We reserve the right to modify, suspend, or cancel any promotion at any time, including where there is suspected misuse, fraud, or technical error.

Discount codes cannot be applied retrospectively to previous orders unless we agree otherwise.

19. Gift Cards

If we offer gift cards, they are subject to the terms shown at the time of purchase and any applicable Australian laws.

Gift cards are not redeemable for cash unless required by law.

Lost, stolen, or misused gift cards may not be replaced unless required by law or agreed by us.

20. Privacy

Please refer to our Privacy Policy for information about how we collect, use, store, and disclose personal information.

By using our website or submitting personal information to us, you agree to the handling of your personal information in accordance with our Privacy Policy.

The Australian Privacy Principles are the main privacy standards under the Privacy Act for organisations covered by the Act, including rules around collecting, using, and disclosing personal information.

Privacy Policy

21. Email And SMS Communications

By creating an account, placing an order, subscribing to our marketing list, or otherwise providing your contact details, you may receive electronic communications from us.

These may include transactional messages, such as:

  • Order confirmations;
  • Shipping updates;
  • Account notices;
  • Customer service messages;
  • Password reset emails;
  • Important information about your purchase.

Where you have provided consent or where permitted by law, we may also send you promotional emails or SMS messages, including offers, product updates, cart reminders, surveys, and marketing content.

You can unsubscribe from promotional communications at any time by using the unsubscribe link in our emails, following the opt-out instructions in our SMS messages, or contacting us.

We will take reasonable steps to process unsubscribe requests in accordance with Australian spam laws. ACMA says commercial electronic messages should include clear unsubscribe options, and businesses must generally stop sending marketing within 5 business days of an unsubscribe request.

Transactional messages related to your order or account may still be sent where necessary.

22. Limited Licence

We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use our website and content for your own personal, non-commercial use.

This licence does not allow you to:

  • Sell, resell, or commercially exploit our website or content;
  • Copy, reproduce, distribute, publicly display, or modify our content;
  • Create derivative works from our website or content;
  • Use data mining, scraping, bots, or similar extraction tools;
  • Download or copy account information for the benefit of another business;
  • Use our website or content for any unlawful or unauthorised purpose.

This licence ends automatically if you breach these Terms.

23. Intellectual Property

All content on our website and related materials, including text, images, product names, branding, graphics, icons, logos, photos, videos, designs, layouts, code, copy, and other materials, is owned by or licensed to Grassfed Provisions.

You must not copy, reproduce, modify, distribute, publish, sell, or use our intellectual property without our prior written permission.

All rights not expressly granted are reserved.

24. User Content

You may be able to submit reviews, testimonials, comments, photos, videos, feedback, or other content to us or through our website.

By submitting User Content, you grant Grassfed Provisions a worldwide, royalty-free, non-exclusive, transferable licence to use, reproduce, edit, publish, display, distribute, and promote that content for purposes including marketing, advertising, social media, website content, email, product pages, and other promotional uses.

You represent and warrant that:

  • You own or have permission to submit the User Content;
  • The User Content is accurate and not misleading;
  • The User Content does not infringe any third-party rights;
  • The User Content does not contain unlawful, offensive, defamatory, or harmful material.

We may remove, edit, or refuse to publish User Content at our discretion.

25. Feedback

If you provide us with ideas, suggestions, feedback, or recommendations, you agree that we may use them without restriction or compensation to you.

You acknowledge that feedback is provided voluntarily and does not create any obligation for us.

26. Third-Party Links And Services

Our website may contain links to third-party websites, apps, platforms, tools, or services.

These third-party services may include payment providers, shipping providers, review platforms, subscription tools, social media platforms, analytics tools, or marketing platforms.

We do not control and are not responsible for third-party websites or services.

Your use of third-party services is subject to their own terms, policies, and privacy practices.

27. Prohibited Uses

You agree not to, and will not assist anyone else to:

  • Use the website for unlawful, fraudulent, misleading, or harmful purposes;
  • Interfere with the operation, security, or performance of the website;
  • Attempt to access data, accounts, systems, or networks without authorisation;
  • Use the website to distribute spam, malware, viruses, or harmful code;
  • Scrape, crawl, index, or data mine the website without permission;
  • Reverse engineer, decompile, or attempt to extract source code;
  • Copy, mirror, frame, or reproduce any part of the website without permission;
  • Violate the rights of Grassfed Provisions or any third party;
  • Submit false, misleading, defamatory, abusive, or unlawful content;
  • Use the website in a way that could damage our brand, systems, or customers.

We reserve the right to investigate and take appropriate action for any breach of this section.

28. Termination

You may stop using our website at any time.

We may suspend or terminate your account or access to our website at any time if we reasonably believe that:

  • You have breached these Terms;
  • You have engaged in fraudulent, abusive, or unlawful conduct;
  • Your use of the website creates risk for us, our customers, or our service providers;
  • We are required to do so by law.

After termination, you may lose access to your account and related information.

Termination does not affect rights or obligations that have already accrued before termination.

29. Disclaimers

To the maximum extent permitted by law, our website, services, content, and products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available, secure, uninterrupted, or error-free;
  • The website will be free from viruses or harmful components;
  • Product information will always be complete, current, or error-free;
  • The website will meet your specific expectations or requirements.

However, nothing in this section excludes, limits, or modifies any rights you have under Australian Consumer Law or any other law that cannot be excluded.

30. Limitation Of Liability

To the maximum extent permitted by law, Grassfed Provisions will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, including loss of profit, revenue, savings, data, goodwill, or business opportunity.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to these Terms, our website, services, or products is limited to the amount you paid for the product or service giving rise to the claim.

Where we are permitted by law to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to one or more of the following:

  • Replacing the goods;
  • Supplying equivalent goods;
  • Repairing the goods;
  • Paying the cost of replacing the goods;
  • Paying the cost of acquiring equivalent goods;
  • Refunding the purchase price.

Nothing in these Terms excludes, restricts, or modifies any liability that cannot be excluded under Australian Consumer Law.

31. Indemnity

To the maximum extent permitted by law, you agree to indemnify Grassfed Provisions and its officers, employees, contractors, agents, suppliers, and affiliates from and against any claims, losses, liabilities, damages, costs, or expenses arising out of or related to:

  • Your breach of these Terms;
  • Your misuse of our website or products;
  • Your violation of any law or third-party rights;
  • Your User Content;
  • Any false, inaccurate, or misleading information you provide to us.

This indemnity does not apply to the extent the claim is caused by our negligence, wilful misconduct, or breach of law.

32. Dispute Resolution

If a dispute arises between you and Grassfed Provisions, please contact us first so we can try to resolve the issue quickly and fairly.

You can contact us at:

Email: info@grassfedprovisions.com

Both parties agree to attempt to resolve disputes in good faith before commencing formal legal proceedings, except where urgent relief is required or where this would limit your rights under Australian Consumer Law.

Nothing in this section prevents you from contacting a relevant consumer protection authority, including the ACCC or NSW Fair Trading.

33. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You and Grassfed Provisions submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Nothing in this section limits any rights you may have under Australian Consumer Law or any other applicable law.

34. Severability

If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.

35. No Waiver

Our failure or delay to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

A waiver will only be effective if it is in writing and signed by us.

36. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to an affiliate, service provider, purchaser, successor, or in connection with a merger, acquisition, sale, restructure, or transfer of business assets.

37. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or terms incorporated by reference, form the entire agreement between you and Grassfed Provisions regarding your use of our website and services.

They replace any prior or contemporaneous agreements, communications, or understandings, whether written or oral.

38. Contact Us

If you have any questions about these Terms, please contact us at:

Grassfed Provisions
Email: info@grassfedprovisions.com
ABN: 83 212 162 202
Website: https://grassfedprovisions.com.au/