Shipping policy
Last Updated: 20 May, 2026
At Grassfed Provisions, we aim to process and ship your order as quickly as possible so you can receive your grass-fed tallow balm safely and in good condition.
This Shipping Policy applies to orders placed directly through our official website:
https://grassfedprovisions.com.au/
By placing an order with Grassfed Provisions, you agree to the terms outlined in this Shipping Policy.
Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
1. Where We Ship
Grassfed Provisions currently ships to customers within Australia only.
We do not currently ship internationally.
Orders placed with an international shipping address may be cancelled and refunded.
2. Order Processing Times
Orders are usually processed within:
1–2 business days
Processing times do not include weekends, public holidays, courier delays, or high-volume periods.
During sales, promotions, product launches, or holiday periods, order processing may take longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details where available.
3. Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on:
- Your delivery location;
- The shipping method selected;
- The size or weight of your order;
- Any free shipping promotions available at the time of purchase.
4. Estimated Delivery Times
Estimated delivery times will depend on your location and the shipping method selected at checkout.
As a general guide:
- Standard Shipping: 3–7 business days
Delivery times are estimates only and are not guaranteed.
Australia Post says its regular parcel service delivers in an estimated 2+ business days, but delivery times vary depending on lodgement and destination points. Australia Post also recommends checking current delivery estimates through its delivery calculator or delivery speed tools because timing may vary by location.
5. Couriers And Delivery Partners
We may ship orders using Australia Post or other courier/delivery providers.
Once an order has been handed to the courier, delivery times and updates are managed by the courier.
However, if there is an issue with your delivery, please contact us and we will do our best to assist.
6. Tracking Your Order
Where tracking is available, you will receive a tracking number by email once your order has shipped.
Please allow time for the tracking link to update after your order is collected or scanned by the courier.
If you have not received tracking information or believe your tracking details are incorrect, please contact us at:
7. Delivery Delays
We do our best to ship orders on time, but delivery delays may occur due to circumstances outside our control, including:
- Courier delays;
- Public holidays;
- Weather events;
- High-volume shipping periods;
- Incorrect or incomplete addresses;
- Remote or regional delivery locations;
- Operational delays from shipping providers;
- Events outside our reasonable control.
If your order is delayed, please check your tracking details first. If you still need help, contact us at:
Under Australian Consumer Law, if a business cannot supply a product a customer has paid for on time or within a reasonable time, the business must provide a solution.
8. Incorrect Or Incomplete Addresses
Please make sure your shipping address is correct before completing your order.
Grassfed Provisions is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping details provided at checkout.
If you notice an error in your shipping address, contact us immediately at:
We cannot guarantee address changes once an order has been processed, packed, or shipped.
If an order is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal to accept delivery, or failure to collect the parcel, we may require you to pay additional shipping fees before the order is resent.
9. Authority To Leave
Some couriers may allow parcels to be left in a safe place if no one is available to receive the delivery.
If you choose or authorise “Authority to Leave” or a similar delivery option, you accept the risk of the parcel being left unattended once delivered.
If tracking shows that your parcel has been delivered but you cannot locate it, please contact the courier first and then contact us if you need further assistance.
10. Lost Parcels
If your order appears to be lost in transit, please contact us at:
Please include:
- Your full name;
- Your order number;
- Your shipping address;
- Any tracking information available.
We may need to lodge an investigation with the courier before providing a resolution.
If your order is confirmed as lost by the courier, we will work with you to provide an appropriate solution, which may include a replacement or refund depending on the circumstances and your rights under Australian Consumer Law.
11. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your full name;
- Your order number;
- Clear photos of the damaged parcel;
- Clear photos of the damaged jar or product;
- A photo of the shipping label;
- A short description of the issue.
Please do not throw away the product or packaging until we have reviewed your claim, as photos may be required for courier or insurance purposes.
Where required under Australian Consumer Law, we will provide an appropriate remedy.
12. Missing Or Incorrect Items
If your order is missing an item or you received the wrong item, please contact us as soon as possible at:
Please include:
- Your full name;
- Your order number;
- A photo of what you received;
- A photo of the packing slip or shipping label, if available;
- A short description of the issue.
We will review your order and provide a suitable solution where appropriate.
13. Failed Delivery Or Returned To Sender
If your parcel is returned to us because of a failed delivery, incorrect address, refusal to accept delivery, or failure to collect the parcel, we will contact you where possible.
In these cases, you may be responsible for any additional shipping costs to resend the order.
If you choose not to have the order resent, we may refund the product cost minus any shipping fees already paid or incurred, unless otherwise required by law.
14. Heat, Weather And Product Condition
Grassfed Provisions sells grass-fed tallow balm, which may be affected by heat during transit, especially during warmer months or if left in direct sunlight.
We take reasonable care when packing orders, but we cannot control weather conditions, delivery timing, or how long a parcel is left outside after delivery.
If your tallow balm softens or melts during transit, place the jar upright in a cool, dry place until it returns to a firmer texture. This may affect the texture or appearance of the balm but does not necessarily mean the product is faulty.
If you believe your product has arrived damaged, unsafe, leaking, contaminated, or otherwise unusable, please contact us with photos so we can review the issue.
15. International Shipping
Grassfed Provisions currently sells and ships within Australia only.
We do not currently offer international shipping.
16. Questions About Shipping
For questions about shipping, tracking, delivery issues, damaged parcels, or missing items, please contact us at:
Grassfed Provisions
Email: info@grassfedprovisions.com